Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service intersect with results and business performance. Each interaction presents an opportunity or risk that can impact revenue recovery and customer relationships.
Debt recovery professionals, in particular, face the daily challenge of delivering results and preserving customer relationships while remaining in compliance with numerous federal, state, and local laws and regulations. Where should you start?