Credit Education Should Be a Long-Term Commitment
These days, consumers face all sorts of challenges when it comes to managing their money. And debt – be it a mortgage, car payment, student loan, or credit card – [...]
Tailoring Credit Consumer Engagement to the Type of Debt
Like most things, debt comes in many different forms, shapes, and sizes. For example, a college degree is often an investment with value that accrues over time, since it sets [...]
Customized Consumer Education Can Help Creditors Collect
Helping credit customers become more financially literate about credit and debt issues can be difficult, especially when delinquency and collections come into play. But, these difficulties certainly are not due [...]
Safeguarding Brand Reputation and Cash Flow in Debt Collection
Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service [...]
Uncovering the Hidden Costs of Debt Collection: Refining Technology Tools
Choosing and implementing the right tools with so many competing technology options on the market is a challenge. And don’t forget all the internal decisions that need to be made [...]
Meet us at the annual CRS Conference
Waypoint will be at the 2017 Collections and Recovery Solutions Conference in Las Vegas. We’re eager to meet with you and answer your questions. While you are there, enter our [...]