News

Waypoint/Trellis Facility Honored for Excellence

2018-07-30T14:06:04+00:00August 4th, 2017|News|

As part of a larger organization (Trellis) that has served students and our community for nearly 40 years, Waypoint strives to be a great place to work. Attractive benefits and fun, committed co-workers top the list of Waypoint’s perks, along with one aspect that’s easy to overlook: our building. We aim to provide a vibrant [...]

Reputation Management and CRM in a Connected World

2017-08-24T13:47:22+00:00January 26th, 2017|Blog, News|

When it comes to managing accounts receivable, there are two absolutes for any business – maintain strong cash flow and stay in compliance with legal regulations. But what about the consumer experience? How a business treats its customers, regardless of their account status, goes a long way toward defining the business’ reputation. And, in today’s [...]

Leveraging Technology to Foster Trust and Enhance Customer Experience

2017-01-13T15:13:49+00:00December 2nd, 2016|News|

Every business wants loyal customers, but preserving customer loyalty becomes more difficult when accounts go delinquent — and that problem is more widespread than you might think. Household debt increased by $35 billion during the second quarter of 2016, and nearly 5 percent of the $12.3 trillion of U.S. consumer debt is in some stage [...]

Waypoint combines strong revenue performance with compliance and consumer relationship building

2016-09-26T17:45:34+00:00April 5th, 2016|News, Press Releases|

Round Rock, TX — Waypoint Resource Group, an outsourcing provider of key accounts receivable management (ARM) services, today announced its official launch, along with a suite of solutions focused on improving credit payment outcomes and relationships between companies and consumers. Waypoint is an affiliate company of TG, a long-standing, well-respected federal student loan guarantor and [...]