About Art Martinez

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So far Art Martinez has created 25 blog entries.

Leveraging Technology to Foster Trust and Enhance Customer Experience

2017-01-13T15:13:49-06:00December 2nd, 2016|News|

Every business wants loyal customers, but preserving customer loyalty becomes more difficult when accounts go delinquent — and that problem is more widespread than you might think. Household debt increased by $35 billion during the second quarter of 2016, and nearly 5 percent of the $12.3 trillion of U.S. consumer debt is in some stage [...]

Customer Service and ARM: Give Great Customer Service – Especially in Times of Trouble

2017-08-24T13:47:23-05:00July 28th, 2016|Blog|

Customer service is as important with delinquent or default accounts as it is with accounts in good standing. Customer service doesn’t – and shouldn’t – stop when companies are dealing with outstanding accounts. Life is hectic, and financial woes can happen to good customers. When it comes to collecting a debt, the most exceptional service [...]

Meet us at Customer Service Week

2016-08-02T21:03:12-05:00April 1st, 2017|Events|

Waypoint Resource Group will be at the Customer Service Week in Phoenix, AZ this Apr. 25th through the 29th. We’re eager to meet with you and answer your questions. For additional information, please contact us.