Special notice: There are many questions about recent presidential announcements and legislation surrounding the COVID-19 pandemic. We are working with federal and state governments, agencies, and our clients on the best way to provide support during these highly unusual circumstances. Waypoint representatives have access to the most up to date information about payments and options and can answer your questions at customercare@testing.waypoint.com or (866) 447-4163. Please note that phone response times are longer than normal.

Maintaining strong relationships with credit customers is critical. It is also becoming more complex…especially when bad credit happens to good people. Waypoint Resource Group offers consumer businesses and credit lenders a better way of AR management. We leverage nearly four decades of soft-skilled customer engagement experience to strengthen the relationships between our clients and their customers.

Compliance-centered, soft-skilled management of billed customers.

The consultative approach of our contact center teams engages consumers in a caring and informative way that protects the customer/brand relationship while driving increased receivables. We partner with businesses to create a tailored and seamlessly integrated approach to AR solutions. This includes multiple communications strategies that increase the frequency of ‘right contact’ in a compliance-centric environment. The result is a stronger overall program that operates at a lower cost and produces more quickly.