Contact Us

301 Sundance Pkwy., Round Rock, TX 78681

Phone: (888) 323-5453

Loading...

ENERGY/UTILITIES

ENERGY/UTILITIES 2017-08-24T13:47:19+00:00

Performance is key in the high volume industry of energy and utilities. While improving financial performance is obvious, raising the level of customer satisfaction is of equal importance. The agile and scalable AR solutions that Waypoint Resource Group offers provide not only the flexibility to change with demand, but also the strategies needed to reach and engage with the customer including B2B collections services. Through careful analysis of your portfolio’s needs, our call center management services reach out with the right information to quickly resolve billing issues, bring past-due accounts current, and reduce write-offs.

Waypoint’s energy/utilities services include:

  • First-party customer contact solutions
  • Multi-channel, audit-focused contact methods (email, web chat, mail, phone)
  • Specialty collections
  • Skip tracing
  • Third-party customer contact solutions
  • Pre-write off and post-write off solutions including deficiency
  • Small balance recovery
  • Pre-legal and legal services