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Blog

Meet us at the DCS Conference

August 18th, 2017|Events|

Waypoint is headed west! We will be at the Debt Collections Symposium and Expo in Tucson, AZ 9/11-9/13. Let’s meet up and talk about how Waypoint can help you reach your goals. Message us to set up a time to talk.

Waypoint/TG Facility Honored for Excellence

August 4th, 2017|News|

As part of a larger organization (TG) that has served students and our community for nearly 40 years, Waypoint strives to be a great place to work. Attractive benefits and fun, committed co-workers top the list of Waypoint’s perks, along with one aspect that’s easy to overlook: our building. We aim to provide a vibrant [...]

Three Tips for Safeguarding Your Brand in ARM

July 26th, 2017|Blog|

When it comes to consumer lending, today’s brand owners have no shortage of priorities to consider. Protecting a business’s reputation in a social media-driven marketplace can be a fierce dynamic, particularly in accounts receivable management (ARM). And as many companies continue to experience firsthand, it is often easier said than done. One top of mind [...]

Credit Education Should Be a Long-Term Commitment

July 11th, 2017|Blog|

These days, consumers face all sorts of challenges when it comes to managing their money. And debt – be it a mortgage, car payment, student loan, or credit card – becomes a part of their financial life for years. Given the myriad forms of debt and what might be years of consumer touch points, businesses [...]

Tailoring Credit Consumer Engagement to the Type of Debt

June 28th, 2017|Blog|

Like most things, debt comes in many different forms, shapes, and sizes. For example, a college degree is often an investment with value that accrues over time, since it sets the student borrower on a lifelong course toward better jobs and better income. Then there are other debts – like auto loans – that may [...]

Customized Consumer Education Can Help Creditors Collect

June 16th, 2017|Blog|

Helping credit customers become more financially literate about credit and debt issues can be difficult, especially when delinquency and collections come into play. But, these difficulties certainly are not due to a lack of resources. Consumers can turn almost anywhere for instant financial information. And, despite all the available information, the answers aren’t always clear [...]

Safeguarding Brand Reputation and Cash Flow in Debt Collection

June 7th, 2017|Blog|

Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service intersect with results and business performance. Each interaction presents an opportunity or risk that can impact revenue recovery and customer relationships. Debt recovery professionals, in [...]

Uncovering the Hidden Costs of Debt Collection: Refining Technology Tools

April 20th, 2017|Blog|

Choosing and implementing the right tools with so many competing technology options on the market is a challenge. And don’t forget all the internal decisions that need to be made about budget, capabilities, security, solution implementation, and balancing on-premises capacity with cloud solutions. Of course there are tasks to consider also, like standardizing data and [...]

Meet us at the annual CRS Conference

April 19th, 2017|Events|

Waypoint will be at the 2017 Collections and Recovery Solutions Conference in Las Vegas. We’re eager to meet with you and answer your questions. While you are there, enter our drawing for a chance to win an Amazon Echo Dot. For additional information, please contact us.      

Uncovering the Hidden Costs of Debt Collection: Improving Processes

April 13th, 2017|Blog|

We see it time and again in the world of debt collection: Workforce structure – the subject of our first blog post – is just as important as managing processes and procedures. And what’s more, for every obvious question, such as “What’s the best time to make calls?”, deeper questions follow. For example, “Which reports [...]