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Three Tips for Safeguarding Your Brand in ARM

2017-08-24T13:47:20+00:00 July 26th, 2017|Blog|

When it comes to consumer lending, today’s brand owners have no shortage of priorities to consider. Protecting a business’s reputation in a social media-driven marketplace can be a fierce dynamic, particularly in accounts receivable management (ARM). And as many companies continue to experience firsthand, it is often easier said than done. One top of mind [...]

Tailoring Credit Consumer Engagement to the Type of Debt

2017-08-24T13:47:20+00:00 June 28th, 2017|Blog|

Like most things, debt comes in many different forms, shapes, and sizes. For example, a college degree is often an investment with value that accrues over time, since it sets the student borrower on a lifelong course toward better jobs and better income. Then there are other debts – like auto loans – that may [...]

Customized Consumer Education Can Help Creditors Collect

2017-08-24T13:47:20+00:00 June 16th, 2017|Blog|

Helping credit customers become more financially literate about credit and debt issues can be difficult, especially when delinquency and collections come into play. But, these difficulties certainly are not due to a lack of resources. Consumers can turn almost anywhere for instant financial information. And, despite all the available information, the answers aren’t always clear [...]

Safeguarding Brand Reputation and Cash Flow in Debt Collection

2017-08-24T13:47:21+00:00 June 7th, 2017|Blog|

Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service intersect with results and business performance. Each interaction presents an opportunity or risk that can impact revenue recovery and customer relationships. Debt recovery professionals, in [...]

Uncovering the Hidden Costs of Debt Collection: Refining Technology Tools

2017-08-24T13:47:21+00:00 April 20th, 2017|Blog|

Choosing and implementing the right tools with so many competing technology options on the market is a challenge. And don’t forget all the internal decisions that need to be made about budget, capabilities, security, solution implementation, and balancing on-premises capacity with cloud solutions. Of course there are tasks to consider also, like standardizing data and [...]