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Customized Consumer Education Can Help Creditors Collect

June 16th, 2017|Blog|

Helping credit customers become more financially literate about credit and debt issues can be difficult, especially when delinquency and collections come into play. But, these difficulties certainly are not due to a lack of resources. Consumers can turn almost anywhere for instant financial information. And, despite all the available information, the answers aren’t always clear [...]

Safeguarding Brand Reputation and Cash Flow in Debt Collection

June 7th, 2017|Blog|

Contact center professionals are often the tip of the spear when it comes to safeguarding a company’s reputation. They’re literally and figuratively where ethical business practices, compliance, and customer service intersect with results and business performance. Each interaction presents an opportunity or risk that can impact revenue recovery and customer relationships. Debt recovery professionals, in [...]

Uncovering the Hidden Costs of Debt Collection: Refining Technology Tools

April 20th, 2017|Blog|

Choosing and implementing the right tools with so many competing technology options on the market is a challenge. And don’t forget all the internal decisions that need to be made about budget, capabilities, security, solution implementation, and balancing on-premises capacity with cloud solutions. Of course there are tasks to consider also, like standardizing data and [...]

Meet us at the annual CRS Conference

April 19th, 2017|Events|

Waypoint will be at the 2017 Collections and Recovery Solutions Conference in Las Vegas. We’re eager to meet with you and answer your questions. While you are there, enter our drawing for a chance to win an Amazon Echo Dot. For additional information, please contact us.      

Uncovering the Hidden Costs of Debt Collection: Improving Processes

April 13th, 2017|Blog|

We see it time and again in the world of debt collection: Workforce structure – the subject of our first blog post – is just as important as managing processes and procedures. And what’s more, for every obvious question, such as “What’s the best time to make calls?”, deeper questions follow. For example, “Which reports [...]

Uncovering the Hidden Costs of Debt Collection: Optimizing the Workforce

April 6th, 2017|Blog|

There’s just no way around it. Chasing delinquent accounts is expensive. In addition to labor, overhead, and infrastructure there are hidden costs. Before you realize it, inefficiencies and wasteful practices are producing administrative delays, unpredictable cash flow, an ineffective staff, and low morale. But there’s good news! With a little investigation, organizations can spot the [...]

How ARM Professionals Can Succeed at Omnichannel

March 30th, 2017|Blog|

If you’ve been reading our recent blog posts, then you probably already know about the many benefits that come with implementing an omnichannel collections strategy. But what you might not know is that designing and implementing an omnichannel program requires a road map to safeguard brand reputation and minimize compliance risk. Many organizations struggle with [...]

Omnichannel Benefits for Accounts Receivable Management

March 22nd, 2017|Blog|

It’s the question almost every business asks. What’s the most effective way to reach customers in a competitive, technology-driven environment? People today are on the go, accessing information at all times through web, email, text, phone, and other pathways. That means reaching customers is all about understanding how they communicate and access information in an [...]

Maintaining Patient Relationships in RCM is as Important as Delivering Clinical Care

February 23rd, 2017|Blog|

Today more than ever, providers are recognizing the importance of patient relationships beyond and after clinical care delivery. At the same time, an increasing number of patients receive coverage under high-deductible health plans, which intensifies the pressure on providers to collect patient pay amounts in a timely manner and in full. To further complicate matters, [...]

Meet us at the Monticello Utilities Credit & Collections Symposium

February 22nd, 2017|Events, News|

Waypoint Resource Group will be attending the Monticello Utilities Credit & Collections Symposium in Sarasota, FL on Feb. 27 through Mar. 1, 2017. We welcome the opportunity to meet with you. Please contact David Schieszer to set up an appointment.