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Call Center Culture Sets the Tone for Consumer Relationships

2017-08-24T13:47:22+00:00 December 19th, 2016|Blog|

In the past, debt collection was all about performance. Recovery was the key metric for both delinquent and default accounts. Third-party debt collection service providers would tell their clients, in effect, “We’ll put on our headsets and collect your bills for you.” Today’s consumers, however, are more informed than ever before, and that influences how [...]