Maintaining strong relationships with credit customers is critical. It is also becoming more complex…especially when bad credit happens to good people. Waypoint Resource Group offers consumer businesses and credit lenders a better way of AR management. We leverage nearly four decades of soft-skilled customer engagement experience to strengthen the relationship between our clients and their customers.
Compliance-centered, soft-skilled management of billed customers.
The soft-skilled approach of our contact center teams engages consumers in a caring and informative way that protects the customer/brand relationship while driving increased receivables. We partner with businesses to create a tailored and seamlessly integrated approach to AR solutions. This includes multiple communications strategies that increase the frequency of ‘right contact’ in a compliance-centric environment. The result is a stronger overall program that operates at a lower cost and produces more quickly.